tbjl FAQ —
Your Questions, Answered

Creating a tbjl account is quick and free. Head to the Register page, enter your Philippine mobile number, choose a strong password, and verify your number via the OTP sent to your phone. Once verified, your tbjl account is active and ready to use. The whole process takes less than two minutes.

You must be at least 21 years old to register and play on tbjl. This is in line with Philippine gaming regulations. tbjl takes age verification seriously — accounts found to belong to underage players will be permanently closed and any funds returned. Please do not attempt to register if you are under 21.

No. Each player is allowed only one tbjl account. Creating multiple accounts is a violation of tbjl's Terms & Conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Basic verification is done via your Philippine mobile number during registration. For higher withdrawal limits, tbjl may ask you to complete KYC (Know Your Customer) verification by submitting a valid government-issued ID — such as a PhilSys ID, passport, driver's license, or UMID. Verification is processed within 24 hours on business days.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your tbjl account and you'll receive an OTP to reset your password. If you no longer have access to that number, contact tbjl support at [email protected] with your account details for manual verification.

tbjl supports all major Philippine payment channels, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All deposits are credited to your tbjl wallet instantly or within a few minutes depending on the channel used.

The minimum deposit on tbjl is ₱100. There is no maximum deposit limit for verified accounts, though individual payment channels may have their own transaction caps — for example, GCash has a standard single-transaction limit that applies. If you need to deposit a larger amount, you can make multiple transactions or use bank transfer.

Most tbjl deposits are credited instantly. If your balance hasn't updated after 15 minutes, try refreshing the app or logging out and back in. If the issue persists, contact tbjl support at [email protected] and include your transaction reference number, the amount, and the payment method used. Our team will trace and resolve it as quickly as possible.

tbjl does not charge any fees on deposits. However, some payment providers — particularly over-the-counter channels — may apply their own service fees on your end. GCash and Maya deposits are typically free. Always check with your payment provider before transacting if you're unsure about their fees.

Log in to your tbjl account, go to the Wallet section, and select Withdraw. Choose your preferred payout method — GCash, Maya, or bank transfer — enter the amount, and confirm. Withdrawals are processed within 1–24 hours depending on the method. GCash and Maya payouts are typically the fastest, often arriving within minutes during business hours.

The minimum withdrawal on tbjl is ₱200. There is no upper limit for verified accounts. Unverified accounts may have lower withdrawal caps until KYC is completed. We recommend completing your account verification early so you never hit a limit when you want to cash out.

Withdrawals may be delayed for a few reasons:

• Your account verification (KYC) is incomplete
• You have an active bonus with wagering requirements not yet met
• The withdrawal was submitted outside of processing hours
• Additional security checks are required for large amounts

If your withdrawal has been pending for more than 24 hours, contact tbjl support with your withdrawal reference number.

For security and anti-fraud purposes, tbjl requires that withdrawals be made to an account registered in your own name. You can add multiple verified payout methods to your tbjl account, but third-party withdrawals — sending winnings to someone else's GCash or bank account — are not permitted.

tbjl offers a growing library of games designed for Filipino players, including:

• Money Wheel — spin-to-win multiplier game
• Crash Bonus — cash out before the multiplier crashes
• Monster Hi-Lo — card prediction with bonus rounds
• Mine — tile-flipping gem hunt
• A Night Out — Manila-themed slot-style game
• Sports Betting — PBA, NBA, UFC, football and more
• Volleyball — UAAP, PVL and international matches

New tbjl games are added regularly. Check the Game page for the latest additions.

Yes. All tbjl games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, card draw, tile flip, and multiplier result is completely random and cannot be predicted or manipulated — not by tbjl, and not by any player. The RNG system is regularly audited to ensure it meets fairness standards. tbjl is committed to transparent, provably fair gameplay.

Minimum bets on tbjl start at ₱50 for most games, making it accessible for casual Filipino players. Some games may have slightly different minimums — check the in-game bet panel for the exact limits. There is no requirement to bet big to enjoy tbjl; you can play at your own pace and budget.

Absolutely. All tbjl games are fully optimised for mobile play on both Android and iOS devices. You can play directly in your mobile browser or download the tbjl app for a smoother, faster experience. The tbjl App is lightweight, loads quickly even on slower Philippine mobile networks, and gives you push notifications for promotions and game updates.

New tbjl players receive a welcome bonus upon completing registration and making their first deposit. The bonus is credited automatically — no promo code needed. Bonus amounts and terms may vary, so check the promotions section inside your tbjl account after registering for the current offer. All bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called rollover or playthrough) mean you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Progress is tracked automatically in your tbjl account wallet section.

Yes. tbjl regularly runs promotions for active players — including reload bonuses, cashback offers on specific games like Crash Bonus, free plays on A Night Out, and enhanced odds on PBA and volleyball matches. Promotions are announced inside the tbjl app and via SMS to your registered Philippine mobile number. Make sure your notification settings are turned on so you don't miss out.

tbjl provides built-in responsible gaming tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits, session time reminders, and loss limits. These tools are designed to help you stay in control of your spending. Once a limit is set, it takes effect immediately and can only be increased after a 7-day cooling-off period. Visit the Responsible Gaming page to learn more.

Yes. tbjl offers both temporary self-exclusion (cooling-off periods of 24 hours, 7 days, or 30 days) and permanent account closure. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact tbjl support directly. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Permanent closure is irreversible — your account cannot be reopened after this option is selected.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. tbjl encourages all players to gamble responsibly. You can contact the tbjl support team to activate self-exclusion at any time. For professional support, PAGCOR operates responsible gaming programs for Filipino players. Remember: gambling should be entertainment, not a way to earn income or solve financial problems.